our hot tub has been great. It was simple shipping all the parts to us in USA. The therapy pool is a wonderful thing to be able to stand in the tub and move about relaxing all one's body parts and have the bouancy to exercise without straining muscles and making them hurt. it feels so much freer than the squatty preformed molded spas where one's legs and body are set into a triangle sitting position. Looking at this tub on the patio; it is monster tub, biggest looking tub around, buts fits fine in a decent size space. Expect more time than CHT suggests to set up if it is the first time doing it; and follow the directions exactly as they say, trust their judgement to do it right. They have made a good product and service has lived up to the high quality of the rest of our experience with CHT. Time in the tub makes it all worthwhile and their little built in light is sure funky with all its changing colors.